LUPINE^® products are GUARANTEED (Even If Chewed)^®

Lupine understands the joys and frustrations of pet ownership! Although we can't replace the legs on your kitchen table or your best pair of shoes, we can do our part to help keep your best friend out of the doghouse.

Should anything happen to accidentally damage your Lupine product - including chewing mistakes -

you can try contacting any local Lupine retailers to see if they are able to replace the item for you. Not all retailers offer in-store exchange but we do!

Or if you prefer, you can simply mail the item to Lupine Pet:

Lupine Returns
PO Box 1600
Conway, NH 03818

Include your name, mail address & email or phone number. Your replacement goes back in the mail the next business day after the damaged item is received. There's no need to send the original receipt or our cost for the return postage.

What's covered by the Guarantee?
It's probably easier to say what it doesn't cover! Lost or out grown items or stuff that's simply dirty, all fall outside the scope of the Guarantee.

Where is Lupine made?
Lupine products are proudly built in Conway, NH. The components (hardware, thread, webbing, etc.) are from a mix of domestic and international sources.

How do I pick the right size collar for my dog?
Picking the right width and size range for your dog depends on the dog's age, neck size and, to some extent, the size of the dog. 1/2" products are appropriate for pets up to 20 pounds or so.

A 1/2" collar for a new puppy is a great way to introduce the concept of wearing a collar. It's lightweight and will give you a way to quickly attach a lead for those frequent trips outside during house-training. Early on in life, the dog has to be taught about being on a lead, and what it means. The 1/2" leads are going to keep the pup' connected' to you, but not be so heavy as to be annoying.

There are many full-grown larger dogs (like Labs and Retrievers) that wear a 3/4" width collar at maturity. It's important to remember that with the rapid growth rate of all young dogs, what fits in the beginning will almost certainly be outgrown before it wears out, much like kids' clothes! Buying with room-to-grow is OK to a point, but a collar set to it's smallest size has the most webbing doubled back and becomes somewhat bulky.

To determine collar size, use a dressmakers tape to measure around the middle of the neck. Measure snugly, against the skin, not how you'd like it to fit. Whatever that measurement is, add in 5% extra for wiggle-room. This gives you a good approximation of the current size of the dog.